Good preparation before the tow truck arrives saves loading time and protects the vehicle from unnecessary damage. This is a practical checklist of what to prepare before the truck arrives, and what to verify during and after loading.
Before the Tow Truck Arrives
- ▪Remove all personal belongings from seats and trunk
- ▪Make sure the registration and ID are somewhere easy to reach
- ▪Place the vehicle keys in an obvious spot
- ▪Close all doors and windows
- ▪Fold the side mirrors if they are foldable
- ▪Empty the tool bag of loose items
- ▪If the vehicle is broken down, locate the fault and tell the operator
Photos Before Loading
Photographing before loading protects you. Take photos from four angles, and add a photo of any existing damage such as a scratch, an old dent, or a flat tire.
The photos document the vehicle's condition before loading, so if new damage appears at delivery, you have a clear reference to the original condition.
Details to Have Ready Before Requesting
| Detail | Why it matters | Note | |
|---|---|---|---|
| Vehicle type and model | Determines the right equipment | Add the year | |
| Vehicle condition | Determines the loading method | Running / broken down / damaged | |
| Exact location | Determines arrival time and price | Google Maps link | |
| Destination | Determines the final price | Address or neighborhood | |
| Anything unusual | Determines the strapping method | Brake failure, underbody damage | |
| Whether keys are available | Affects loading | Important for broken-down vehicles |
During Loading
Watch the loading from a safe spot away from the vehicle and the road. Do not stand between the vehicle and the flatbed during lifting.
Make sure the straps attach to the correct suspension points, not to plastic parts or damaged areas.
If your vehicle is damaged or low, watch that loading does not let the flatbed touch the vehicle's underbody.
After Loading, Before Departure
- ▪Confirm the vehicle is secured with enough straps
- ▪Get a written delivery record: date, location, receiver
- ▪Confirm the final destination with the operator
- ▪Keep the phone number for contact during the trip
- ▪Confirm you removed all personal belongings before loading
Ready to Request the Tow?
Call +966 50 826 6417 or WhatsApp us on the same number, and send the prepared details above. We confirm the equipment and price before dispatch.
Frequently Asked Questions
Can belongings be left inside the vehicle during transport?▼
We advise removing all personal belongings. The flatbed moves the vehicle itself, and we do not cover belongings left inside during transport.
Do I need to be present during loading?▼
Your presence, or a person representing the vehicle, is preferred. If attending is not possible, arrange it with us in advance and hand over keys and documents in an agreed way.
What if the vehicle is broken down and I do not have the key?▼
The key matters for loading and strapping. If it is not with you, tell us in the request so we determine the suitable method.
Can loading damage the vehicle?▼
With correct loading using the right suspension points and enough straps, damage is rare. Documentation before and after loading protects both parties.